All access devices that are either faulty or no longer needed, are to be returned to ESM within 3 weeks to be eligible for the below.
Change of mind:
If you no longer require an access device and it meets the terms, the amount paid should be fully refunded after the device is returned to our office.
Faulty Devices:
1. Faulty device is to be reported to ESM, with a full description of why it is faulty.
2. ESM will contact the supplier, and have the remote tested.
3. If the device is deemed to be faulty, the device shall be reprogrammed free of cost, and returned to its owner.
If the remote is deemed to be not faulty (user error, needs a new battery, etc), the callout/service fee from the supplier will be charged to the lot that originally ordered the device.
Note: CS&S will need to check if the device has been de-activated for a reason. e.g. De-activation was part of an access device audit, a new system was installed, etc.
Remote battery replacement
If you are experiencing issues with your remote, your first course of action should be to check the batteries, by replacing them with new ones and seeing if that resolves the issue.
The following is a procedure on how to test a TRANSMITTER or REMOTE that has suddenly stopped working.
- Press and hold any button on the transmitter, check to see if a small light on the transmitter comes on and stays on while you hold the button down.
- If a light does not illuminate, proceed by changing your battery first, different transmitters use different battery sizes. Bunnings and watch makers usually keep batteries for most transmitters.
- If once the battery has been replaced, the gate/door does not function, the transmitter is presumed faulty and will require replacement.
The following will destroy and considerably affect the functioning of a transmitter.
- Putting a transmitter through the washing machine.
- Leaving a transmitter in direct sunlight or in a car during excessive heat.
- Dropping a transmitter.
- Leaving a transmitter next to or on top of an electrical device such as a microwave oven or electronic scanner.
The battery life of a transmitter can vary between 2 to 6 years depending of the amount of use the transmitter gets.
In most cases, all a transmitter requires to get working again is a new battery.
The quality of online generic transmitters cannot be warrantied in any way.
If the remote is still not working, please contact your Property Manager or your Strata Manager who will assist you further.