Owner Updates - Why it is important that we have your contact details


Updating contact details is important. If we need to get in touch with you urgently, Its important that we have an up to date contact number.  

More Information

ESM send levy notices and correspondence to the address we are given at settlement by the Settlement Agent. We will then write a welcome letter and ask that you provide an email address and phone number. You can also advise us of your delivery preferences. For example: would you like your levies via post or email?

If you subsequently lease your property, we will not know you have appointed a Property Manager, unless you notify us. You will need to do this in writing or via this link.

What if I don't update my address?
Other than ESM not being able to get hold of you in an emergency (see examples) a debt could accrue against your lot if you are not receiving your levy notice.
ESM will send levies & correspondence to the physical address or email which we have on file, and we can only go by what we have been provided.

If you do not receive the notice and payment is missed, interest will accrue and the Strata Manager may be instructed to engage a debt recovery service. It is your responsibility to let us know of any changes, and provide us with up to date contact details.

Excerpt From STAA 2018

Section 105 (formerly Section 35A of the STA 1985) - Roll to be kept by strata company

(1) A strata company must prepare and maintain a roll containing
the particulars required by subsection (4). Failure to comply will result in a penalty of $3,000.

(4) The particulars to be entered in the roll are —

     (c) the name and address for service of the owner of each lot;

     (e) the name and address for service of any lessee or tenant of a lot notified to the strata company;

     (f) the name and address for service of any mortgagee of a lot notified to the strata company;

Example Case:

An owner occupier in a Cottesloe complex of 10 adjoined double story units had gone on holiday. Whilst she was away, a flexihose in her bathroom vanity unit had split and water was flooding her unit. 

A neighbour noticed that there was a damp patch low down on their adjoining wall and immediately realised that there was a problem. She knocked on the door of the neighbouring unit and there was no reply. 

She then contacted the Strata Manager and requested that they notify the owner immediately. The phone number was no longer in use and emails were unanswered. 

To limit the damage, the Strata Manager was able to have the neighbour turn off the isolation tap to the unit - but nothing could be done about the water in the unit until the owner returned, as access could not be gained to remedy the issue.