Below you can find links to common issues using the ESM App.
Logging In & Profile
Connecting Multiple Sites
How to join accounts if I own property at different buildings?
For more information on connecting multiple buildings click here
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Having Trouble Logging In?
If you're experiencing issues logging in some troubleshooting can be found here
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Password Problems?
For what to do when you are having problems with your password click here
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How do I Log Out?
For assistance with how to log out of the app click here
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Update Account Details
For help on updating your details on the ESM App click here
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Deleting my Account
For information on how to delete your ESM Strata App account click here
Warning Once you delete your account it cannot be recovered.
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Council Members
Creating New Committee Topics
For information about creating new Committee topics, click here.
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Approving Invoices
For information about approving invoices as a Committee member, click here.
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Responding to a Committee Topic
For information about responding to topics as a Committee member,
click here.
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Updating a Committee Request
For information about updating a Committee request,
click here.
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Residents
Responding to a Survey
For information about responding to surveys,
click here.
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Viewing Current Activities
For information about how to view current activities,
click here.
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Strata Company Policies & Procedures
For information about viewing strata company policies and procedures,
click here.
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Accessing Site Files
For information about accessing site files,
click here.
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Requests
View All Submitted Maintenance Requests
For information about accessing site files,
click here.
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Submitting a Maintenance Request
For information about accessing site files,
click here.
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Submitting a Request to the Council
For information about accessing site files,
click here.
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View Request Status
For information about accessing site files,
click here.
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Amenities
View Booked Amenities
For information about viewing booked amenities,
click here.
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Confirming a Booking
For information about confirming booked amenities, click here.
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Social Club
Request a Social Club
For information about how to request a social club, click here.
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Join a Social Club
For information about how to join a social club, click here.
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Post a Message in a Social Club
For information about how to post a message to a social club, click here.
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How to View Upcoming Events
For information about how to view upcoming events, click here.
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Replying to Message on the Community Wall
For information about how to reply to a message on the Community Wall, click here.
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Post a Message on the Community Wall
For information about how to post a message on the Community Wall, click here.
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