Once ESM Strata registers you for the Portal, you can expect to receive an email resembling the following:

Please note that your Portal account can only be linked to one (1) email address. If you haven't received your activation email and have multiple email addresses registered with ESM Strata, it may have been sent to an alternative email. 

If you haven't received the email within 24-hours, please contact our office for assistance. Be sure to check your junk/spam folders in the first instance.  

Steps:

1. Click the web link in the email to proceed to the login page.
   
   
   This will take you to the below page. 
   
    
2. Enter your email address (as noted on the email received). 
    
3. Enter the temporary password provided to you. We recommend copying and pasting if possible, as it is case-sensitive.
    
4. This should now prompt you to set your new password. 
   
    
5. Read & Accept the User Agreement and Privacy Policy. 
    
6. Proceed to log in.

We recommend keeping a record of your password for future use.

Steps:
Note: If ESM has sent you a ‘forgot password’ email already, proceed to step 6.

1. Go to the PropertyIQ Portal website: https://portal.propertyiq.com.au/login
    
2. Click Forgot password?
   
    
3. Enter your registered email address. 
    
4. Click the empty box next to “I'm not a robot”.
    
5. Click Submit.
   
    
6. You should shortly receive an email titled “Forgotten password”, containing a verification code needed to complete this form (as displayed below).  
   
   Email:
   
   Form:
    
7. Enter the necessary details and create your new password.

Important: The login attempt must be made within 60 minutes of receiving the verification code, as it expires after that time.

Note: If you leave this screen, you can reopen the Portal website and select Forgot password. Then, choose Have a code already? and complete the required information.

Note: If you have requested multiple verification codes, be sure to use the most recent one. If you still haven't received the email within 24-hours, please contact our office for assistance. Be sure to check your junk/spam folders in the first instance. 

Note: If you haven't registered for the Portal, you will receive an invitation to activate your account instead. In this case, please refer to the "How to Register" tab above.

Steps:

1. Go to the PropertyIQ Portal website: https://portal.propertyiq.com.au/login.
    
2. After logging in, navigate to the left-hand side panel and select Settings.
    
3. You can change your password and modify your notification settings here.
   
   

The home screen features an option panel on the left side, providing access to available pages, along with general property information, including a list of all Council Members, an overview of the current insurance policy, and details about your lot. If you own properties in multiple buildings, you can switch between them using the "View other properties" drop-down menu on the left, as shown below.

Note: If you are a Council Member, you will have access to additional details. 
 

The Financial page offers an overview of the Strata Company's financial status. You can also request a detailed financial report and adjust the date range as needed. However, please note that dates can only be selected from the period when ESM began managing the Strata Company.

The selected report(s), will be directly emailed to you and may take up to 24-hours to be received. 

The upper section of the screen displays your current arrears and the due date for the next levy. Beside it, you'll find a button to make your levy payment, which will redirect you to the DEFT website.

 

The lower part of the screen will display all the lots you own in this building, along with a summary of your levy notices and receipts. You also have the option to download a statement by selecting your desired start and end dates.

The statement will be downloaded as a document in your browser. If you don’t see the download or can’t find the document in your downloads folder, your browser may be blocking pop-ups. For troubleshooting steps, refer to the "Troubleshooting" tab below.

Here, you can access various Strata Company & Lot documents. Use the search bar to find specific documents, and download them by clicking the download icon shown below.


If you can't find the document you're looking for, it may not be available on the portal. For assistance, please email our office at officeadmin@esmstrata.com.au.

Note: Strata Plans and Encumbrances (By-laws) can only be accessed through the Document Request Form https://esmstrata.com.au/support/#/en_US/forms/380786-document-request-form.

The document(s) will be downloaded as a document in your browser. If you don’t see the download or can’t find the document in your downloads folder, your browser may be blocking pop-ups. For troubleshooting steps, refer to the "Troubleshooting" tab below.

You can view your delivery preferences here. If you wish to make any updates, please complete the following Contact Details Update Form or email our office at officeadmin@esmstrata.com.au with your requested changes. 

Contact Details Update Form - https://esmstrata.com.au/support/#/en_US/forms/384948-update-contact-details. 

You can change your password and modify your notification settings here.

What devices work with the Portal? 
It's optismied for use on computers, mobile and tablets. For ease of downloading documents, we do recommend using a computer. If you use a Apple product and experience any issues, please refer to the Troubleshooting tab below. 

Is there a mobile app for the Portal?
No, there is currently no mobile app. You must access by going to the Portal webpage. 

How does the information in the Portal remain up to date?
The Portal synchronises (syncs) with your management company’s (ESM) PropertyIQ data overnight, so the information displayed on the Portal will be as at the end of the last business day.

Can an owner access properties across different Strata Management businesses (other than ESM)? 
Yes, if you own multiple properties managed by other companies that use PropertyIQ, you can view them in your account, provided they are registered under the same email address. The information, pages, and features displayed will vary based on the specific property and the Portal configuration and access controls set by each Strata Management company.

If a Lot has multiple owners with different email addresses, can they all have separate Portal access?
No, currently access to the Portal is only available using one Lot owner's email address. 

Once an owner sells a property, will they still have access to the Portal?
No, once we've processed the change of ownership in PropertyIQ, the access will be automatically disabled on the next sync. If you have other properties, your Portal account will still remain active, but you'll only be able to see information for the other properties you own.

Why isn't a document showing in the Portal?
If a document you are seeking is not available on the Portal, please reach out to our office.

Still need help?
If you're still experiencing issues with the Portal, please contact our office on 08 9362 1166 or at officeadmin@esmstrata.com.au.